Terms and Conditions

G77 Private Hire Ltd – Part of the Airport City Transfers (Scotland) Ltd Group.

1.1 You will automatically receive an ‘unconfirmed’ email for the journey(s) you have paid for. You are responsible for checking that the details received by us are correct.

1.2 You will manually receive a ‘Journey Details’ email when the journey has been confirmed and assigned to a driver. This will contain the pick-up instructions and the driver’s telephone number.

1.3 G77 Private Hire Ltd does not accept any responsibility in any way for missed flights for whatever reason, i.e., traffic delays, accidents, breakdowns, severe weather conditions, or any unforeseen circumstances.

1.4 We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. G77 Private Hire Ltd will not take responsibility for any passengers missing their flight if two hours check-in time was not allowed. You are free, of course, to arrange to get to the airport for a time of less than 2 hours prior to flight departure; however, G77 Private Hire Ltd accepts no responsibility for any missed flight due to this.

1.5 All passengers are advised to have adequate travel insurance prior to booking.

1.6 No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

1.7 G77 Private Hire Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked, please contact G77 Private Hire Ltd customer services team immediately by calling our office or via email – office@g77privatehire.co.uk

1.8 For passenger safety, insurance, and taxi/private hire licensing regulations, all luggage must be stored in the boot/trunk of the vehicle. Luggage cannot be stored on passenger seats or footwells. Please ensure to take this into account when choosing a vehicle. If your luggage exceeds the boot/trunk capacity of the vehicle booked, your driver cannot continue with the trip. We will try to send an additional vehicle; however, if we don’t have one available, your booking will be canceled and no refund will be issued.

1.9 G77 Private Hire Ltd reserves the right to refuse carriage of animals (excluding guide/service dogs) which were not agreed upon at the point of booking. All animals must be secured in a suitable transport box/crate. G77 Private Hire Ltd accepts no responsibility for costs incurred from a failure to abide by these terms.

1.10 The exact route of your journey is down to the driver’s discretion on the day of travel; alternate routes may be requested and will be assessed by the driver on a case-by-case basis.

1.11 Please ensure you give us your arrival times and day into the UK and not your departing information. We do not monitor flight information for outgoing flights.

1.12 If your flight has any serious delays, please inform us as soon as possible.

1.13 G77 Private Hire Ltd uses their own transport wherever possible but does use sister companies and/or third-party companies where appropriate, such as trusted local private hire operators.

1.14 G77 Private Hire Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

1.15 Reservations made for service on the following timings and dates will be subject to fare and a half, which will already be displayed: 00:00 24th December to 23:59 26th December, 00:00 31st December to 23:59 2nd January.

1.16 If we are unable to fulfill your booking request, we will notify you as soon as possible and you will receive a full refund to your card for the full amount you have paid. This may take 1-3 business days to appear in your account (depending on your bank). G77 Private Hire Ltd does not accept any responsibility in any way and does not compensate if you incur additional charges as a result of organizing alternative transport.

POLICIES & NOTICES

Waiting Time

2.1 On journeys collecting from an airport, as standard, G77 Private Hire Ltd allows all passengers one (1) hour maximum from the flight landing to meet with their driver. After this, waiting time is charged regardless of reason, at £25 per hour pro-rata. This will be payable to your driver directly. Your driver reserves the right to refuse travel to passengers who refuse to pay additional waiting time. Please refer to our refund policy.

2.2 No compensation will be offered if the customer is ready earlier than planned and has to wait to the scheduled collection time for the driver to arrive.

2.3 G77 Private Hire Ltd will assume you wish for a ‘standard’ collection unless otherwise informed in writing in advance of the journey by email to office@g77privatehire.co.uk

2.4 Waiting time for all other journeys will be charged at £5 per every 15 minutes from the scheduled collection time. Waiting time charges will be payable to your driver directly. Your driver reserves the right to refuse travel to passengers who refuse to pay additional waiting time. Please refer to our refund policy.

Grace Period

3.1 Whilst we do everything in our power to be on time for your booking, there may be reasons out of our control that will make a driver run late. All bookings will be subject to a ‘Grace Period’ if your driver is running late for their booking, allowing them additional time to arrive at the pickup location and complete your trip.

3.2 On journeys collecting from an airport, we will apply a one-hour (1) grace period. If you don’t wait for your driver and organize alternative transport, your booking will be marked as canceled, and no refund will be issued. If your driver hasn’t arrived at the pickup location after the grace period has elapsed and you organize alternative transport, please call our office to inform us. You will be issued a refund to your card for the full amount paid. This may take 1-3 business days to appear in your account (depending on your bank).

3.3 On journeys not collecting from an airport, we will apply a fifteen-minute (15) grace period. If you don’t wait for your driver and organize alternative transport, your booking will be marked as canceled, and no refund will be issued. If your driver hasn’t arrived at the pickup location after the grace period has elapsed and you organize alternative transport, please call our office to inform us. You will be issued a refund to your card for the full amount paid. This may take 3-5 business days to appear in your account (depending on your bank).

No Shows

4.1 Your booking will be marked as a ‘No Show’ if you fail to turn up for your booking. Your driver is required to wait fifteen (15) minutes after scheduled collection time. We will make reasonable efforts to contact you. After this time, they will be permitted to leave. If you make contact and ask your driver to wait longer than 15 minutes, waiting time will apply. Please note that if your driver’s schedule doesn’t allow for waiting past the 15-minute limit, they will be authorized to leave, and your booking will be marked as ‘No Show’. Please refer to our refund policy.

Tolls/Carpark Charges

5.1 All Tolls and Carpark Charges are included in the instant online quotes.

Amendments

6.1 Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver. Please contact us with amendments as soon as possible. Amendments made with 2 hours or less from the scheduled collection time may not be accommodated.

6.2 If you miss your flight, please call our office as soon as possible to let us know. Unfortunately, we cannot refund passengers who miss their flight. You may be able to recover your costs by contacting your travel insurance.

6.3 If your flight is canceled within 4 hours of your booking time, we will not be able to refund you or rearrange the booking. You may be able to recover the costs by contacting your travel insurance.

Re-Booking

7.1 All bookings must be made through the office either via the website, telephone, or e-mail. In this way, confirmations are sent out and the journey is insured.

Cancellation & Refund Policy

Cancellations

8.1 G77 Private Hire Ltd will provide a full refund as long as 2 hours’ notice is given prior to the scheduled collection time. There will be no administration or transaction charges for cancellations. All cancellations must be made via email, and you will receive confirmation from us.

Refunds

8.2 If you do not receive an email from G77 Private Hire Ltd confirming the cancellation, then we have not received it. In this case, please call our out-of-hours number to ensure the cancellation is processed.

Refunds will be provided in all circumstances except the following:

8.3 No refund is given if the passenger does not show up for the booking or if your driver cannot wait longer than 15 minutes after your booking time.

8.4 No refund is given if you don’t wait for your driver and organize alternative transport before the ‘Grace Time’ has elapsed.

8.5 No refund is given if your luggage exceeds the boot/trunk capacity of the vehicle booked.

8.6 No refund is given if your driver refuses travel due to refusal to pay accrued waiting time charges.

8.7 No refund is given if your driver refuses travel due to intoxication through alcohol/drugs.

8.8 No refund is given if your driver refuses travel due to verbal or physical abuse. We will prosecute any passenger who is abusive toward our staff.

8.9 All other circumstances where a refund may be possible should be addressed directly with G77 Private Hire Ltd customer services.

Complaints

9.1 Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint.

9.2 Please note that some calls may be recorded for quality and training purposes.